Privacy Policy

Effective September 12, 2026.

Data we collect

We process account and contact details, project and API-key metadata, request and usage metadata, device and security events, support messages, and billing records needed to run the service. Ordinary application logs do not store prompt or completion bodies.

How we use data

We use data to authenticate users, deliver requests, calculate charges, prevent abuse, reconcile payments, support customers, improve reliability, and meet legal obligations. Meldport does not sell account information.

Service providers and international processing

Infrastructure, identity, email, payment, and model-processing services may process limited data on our behalf in other countries. We limit access to what is needed for the service and apply contractual or technical safeguards where applicable.

Retention and security

Retention depends on operational, security, billing, dispute, and legal needs. Account closure removes active access but does not erase records we must retain. We use access controls, protected credential storage, audit trails, and data minimization, but no system is risk-free.

Your choices

You can update account details, revoke API keys, request an export, or request closure from the dashboard. For access, correction, deletion, objection, or other privacy requests, contact privacy@meldport.com. We will verify the request before acting.